Shipping Policy
Shipping Policy
All orders are sent via our courier network across Australia.
Shipping cost Free standard shipping applies to all orders over $80 Australia-wide. For orders under $80, a flat shipping fee of $15 applies to most items. Larger or bulky items (such as adjustable backrests, mobility scooters, and similar equipment) are clearly marked on the product page with their shipping cost, as these items require special freight handling and are priced individually based on delivery location.
Delivery address Couriers cannot deliver to a PO Box. Please enter a residential or business address when placing your order.
If you're not home If you're not home to receive your parcel and the driver feels it's not safe to leave it, a calling card will be left and you can contact the courier directly to arrange re-delivery. For larger freight items, someone will generally need to be available to receive the delivery — we'll let you know what to expect before your order is dispatched.
Processing & delivery times Orders are typically processed within 1–3 business days. Once dispatched, we'll send you tracking information by email.
- Metro areas: 3–5 business days
- Regional areas: 5–8 business days
- Some larger or made-to-order items: please allow up to 15 business days
Courier networks may occasionally experience delays due to weather, public holidays, or high freight volumes. We accept no responsibility for delays caused by factors outside our control, but we'll always let you know as soon as we're aware of any unexpected delay.
Remote & regional areas Some remote postcodes may incur an additional delivery surcharge, or in some cases may only be serviced via a local depot rather than door-to-door delivery. If your order is affected, we'll contact you by email before dispatching and before charging any extra fee. You can approve the additional cost, choose an alternative, or cancel your order for a full refund of the amount paid. This option exists solely to protect you from an unexpected courier cost — it is not a general change of mind policy (see our Warranty, Refund & Return Policy for that).
Large or freight-delivered items Mobility scooters and similar larger equipment are delivered by freight courier rather than standard parcel post, and may require a depot pickup in some regional or remote areas if door-to-door delivery isn't available. We'll always let you know what to expect for your specific item and location before you order.